The World of Customer Service
CONTENTS Part 1 The Customer Service Environment Chapter 1 What is Customer Service? Chapter 2 The Global Customer Chapter 3 Exceptional Customer Service Chapter 4 Customer Service Strategy …
- Edition
- 3
- ISBN/ISSN
- 978-0-8400-6424-0
- Collation
- ix, 210p.; 21.5 x 27.5 cm.
- Series Title
- -
- Call Number
- R 658.812 GIB w
Customer Services Excellent: Teori dan Praktik
DAFTAR ISI Bab 1 Pendahuluan Bab 2 Mengenal Diri Sendiri dan Lingkungan Kerja Bab 3 Pengertian Pelayanan Bab 4 Ciri-Ciri Pelayanan yang Baik (Berkualitas) Bab 5 Sifat-Sifat Pelanggan Bab 6 Se…
- Edition
- -
- ISBN/ISSN
- 978-602-425-139-0
- Collation
- xiv, 274p.; 15.5 x 23 cm.
- Series Title
- -
- Call Number
- 658.812 KAS c
Service Management and Marketing: Managing the Service Profit Logic
1 The Service and Relationship Imperative: Managing in Service Competition 2 The Nature of Service and Service Consumption, and its Customer Management Implications 3 The Service Profit Logic and…
- Edition
- 4
- ISBN/ISSN
- 978-1-118-92144-9
- Collation
- ix, 522p., Illust., Biblio. Index. 18 x 23 cm
- Series Title
- -
- Call Number
- 658.8 GRO s
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