Service Management: Operations, Strategy, Information Technology
Part 1 Understanding Services Chapter 1 The Service Economy Chapter 2 Service Strategy Part 2 Designing the Service Enterprise Chapter 3 New Service Development Chapter 4 The Service Encount…
- Edition
- 8
- ISBN/ISSN
- 978-1-259-01065-1
- Collation
- xvii, 524p., Index. 21.5 x 27.5 cm
- Series Title
- -
- Call Number
- 338.47 FIT s
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